𝗦𝗵𝗼𝗰𝗸𝗶𝗻𝗴 𝗥𝗲𝗮𝘀𝗼𝗻 𝗪𝗵𝘆 𝗨𝗯𝗲𝗿 𝗘𝘅𝗶𝘁 𝗡𝗶𝗴𝗲𝗿𝗶𝗮 𝗘𝗺𝗲𝗿𝗴𝗲𝘀

𝗕𝗬 𝗡𝗜𝗚𝗘𝗥𝗗𝗘𝗟𝗧𝗔 𝗩𝗢𝗜𝗖𝗘,

𝗡𝗶𝗴𝗲𝗿 𝗗𝗲𝗹𝘁𝗮, 𝗡𝗶𝗴𝗲𝗿𝗶𝗮.

The Federal Airports Authority of Nigeria (FAAN) has denied responsibility for the decision by ride-hailing company, Uber, to end its ride-hailing operations in Nigeria after 12 years.

Uber reportedly ceased its ride-hailing operations in the country on September 2, 2026, prompting questions over the factors behind its departure.

FAAN Managing Director, Mrs Olubunmi Kuku, said the company’s decision was likely influenced by its own economic and regulatory considerations, stressing that the authority could not speak on Uber’s behalf.

Kuku made the clarification on Friday on the sidelines of the second induction ceremony and unveiling of the montage of honourees at the Nigeria Aviation Hall of Fame in Lagos.

According to her, FAAN had received several complaints during the December holiday period concerning the experiences of passengers using some e-hailing platforms and car-hire services at Nigerian airports.

She said some passengers complained of intimidation, being dropped off at unintended locations and other unpleasant experiences.

Kuku explained that FAAN subsequently intensified regulatory oversight of airport car-hire operations, including the introduction of the Airport Car Hire Rank Management System (ACHRAMS), designed to provide passengers with greater visibility of registered car-hire operators and indicative fares.

She stressed that FAAN does not collect money on behalf of drivers or operate the car-hire services, but its responsibility is to ensure that passengers can identify who is conveying them within the airport environment.

The FAAN boss also disclosed that the authority had disagreements with some e-hailing companies over the issue of driver liability and dedicated pick-up zones at airports.

According to her, while e-hailing companies requested dedicated pick-up areas, FAAN wanted the companies to accept greater responsibility for the drivers using their platforms.

Kuku said the companies maintained that the drivers were independent contractors rather than direct employees, a position that became a major point of disagreement over passenger safety and accountability.

She, however, maintained that FAAN’s priority remained the safety and protection of passengers, as well as ensuring a seamless experience for travellers at Nigerian airports.

“For Uber, I can’t speak to their exit from Nigeria. I am sure they have their own economic and regulatory decisions as to why they choose to exit,” Kuku said.

She added that the authority would continue to work with relevant stakeholders to address passenger concerns and improve transportation services within the nation’s airports.